MRM 506: Leadership and Quality Management in Research

This course provides an in-depth analysis of effective leadership skills encompassing specific human capital, organizational behaviour and project management issues facing research facilities as larger, integrated organizations. Selected topics include high impact communications, negotiating, motivation and recognition. A detailed overview of research leadership and quality management systems, regulations and guidelines has been provided. Development and management of total quality systems meeting regulatory expectations has been highlighted.   The covered topics include development, management, usage/maintenance of Standard Operating Procedures (SOPs), deviation/non-conformance systems, corrective/preventative action systems, validation, and process controls via key performance indicators to ensure quality in research.