The many factors that affect the quality of products and services comprise the broad subject called total quality management (TQM). The goal of this course is to familiarize students with all aspects of TQM and to provide them with the knowledge they need to become designers of, and participants in, TQM programs. The topics covered in this course include strategic quality planning, organization structure for quality, quality in design and processes, statistical tools for quality assurance and process management.
Grad Scheme
Letter
Prerequisite Courses